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If you have been seen at
G.R.O.W. - Grounded Roots, Open Wings
in the past, you may be eligible for a
family doctor through Grow Family Health!
Updated September 2024
Part of the London East
Medical Family Health Organization
Communicating With Your Care Team
Online:
Click the following link to access our self-serve portal where you can:
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send a message to your doctor and their team
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request a copy of medical records or immunization records
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cancel or ask to reschedule your appointment
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get answers to common questions
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request a prescription refill without an appointment (uninsured service - fee applies)
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and more!
In person:
We are located at 320 Adelaide St. S., London, ON
For more information about our location and directions click HERE
Open daily, Monday to Friday, from 9:00 AM to 12:00 PM and 1:00 PM to 4:30 PM.
Closed on weekends and all statutory holidays.
By phone: (519) 878-8621
Our goal is to provide you with the best care while you are in the clinic. We ask that you turn your phone to silent, and that you do not take phone calls while interacting with your care team. To show you the same respect, we will not interrupt our interactions with you to take phone calls.
By using our self serve portal or sending us a text message if you aren't able to attend in person, you allow us to answer you during the natural breaks in our day, and allow us to give our full attention to the patient in front of us.
Our phone lines will direct you to our voicemail, where you can leave a message. We will return your call as soon as possible, most times within the same day.
By text: (519) 878-8621
Text messages are answered as soon as possible.
*Important note: texting is NOT a PHIPPA-compliant (health privacy legislation) form of communication. Please do not send any sensitive personal or medical information via text message.
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